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Services
- BPO/bpo
- IT outsourcing/it-outsourcing
- AI/ai
- Customer service/bpo/customer-service
- Technical support/bpo/technical-support
- Back office/bpo/back-office
- Finance and accounting/bpo/finance-and-accounting
- Data processing/bpo/data-processing
- Content moderation/bpo/content-moderation
- Sales and lead generation/bpo/sales-and-lead-generation
- Collections/bpo/collections
- Healthcare administration/bpo/healthcare-administration
- NDIS and aged care support/bpo/ndis-and-aged-care-support
- Software development/it-outsourcing/software-development
- Managed services/it-outsourcing/managed-services
- Cloud and DevOps/it-outsourcing/cloud-and-devops
- Cybersecurity/it-outsourcing/cybersecurity
- Helpdesk/it-outsourcing/helpdesk
- QA and testing/it-outsourcing/qa-and-testing
- Data engineering/it-outsourcing/data-engineering
- Managed AI services/ai/managed-ai-services
- AI training data/ai/ai-training-data
- AI agents and automation/ai/ai-agents-and-automation
- AI evaluation and safety/ai/ai-evaluation-and-safety
- Document intelligence/ai/document-intelligence
Ways to work with us
- Onshore outsourcing/onshore-outsourcing
- Offshore outsourcing/offshore-outsourcing
- An Australian provider for global companies/australian-provider-for-global-companies
- Set up in Australia and New Zealand/set-up-in-australia-and-new-zealand
- Philippines/offshore-outsourcing/philippines
- Fiji/offshore-outsourcing/fiji
- Malaysia/offshore-outsourcing/malaysia
- Vietnam/offshore-outsourcing/vietnam
- Uzbekistan/offshore-outsourcing/uzbekistan
Industries
- All industries/industries
- Financial services and fintech/industries/financial-services-and-fintech
- Mining and resources/industries/mining-and-resources
- Healthcare/industries/healthcare
- Aged care and NDIS/industries/aged-care-and-ndis
- Retail and e-commerce/industries/retail-and-ecommerce
- Telecommunications/industries/telecommunications
- Technology and SaaS/industries/technology-and-saas
- Government and councils/industries/government-and-councils
- Education/industries/education
- Energy and utilities/industries/energy-and-utilities
- Logistics/industries/logistics
- Property and real estate/industries/property-and-real-estate
- Professional services/industries/professional-services
- Not for profit/industries/not-for-profit
- Tourism and hospitality/industries/tourism-and-hospitality
- Agriculture and agribusiness/industries/agriculture-and-agribusiness
Resources
- Case studies/case-studies
- Insights/insights
- Resources/resources
- Press releases/resources/press
- In the media/resources/in-the-media
- Guides/resources/guides
- Whitepapers/resources/whitepapers
- Glossary/resources/glossary
- Customer service for an ASX-listed insurer/case-studies/asx-insurer-customer-service-philippines
- Software engineering augmentation for a Melbourne SaaS scale-up/case-studies/melbourne-saas-software-engineering-augmentation
- Trust and safety moderation for an Australian online marketplace/case-studies/australian-marketplace-trust-safety-moderation
- Back-office and NDIS administration for a Queensland aged-care provider/case-studies/queensland-ndis-back-office-administration
- Early-stage collections for a regional Australian telecommunications provider/case-studies/regional-telco-early-stage-collections
- Cybersecurity and helpdesk for a regional NSW council/case-studies/regional-nsw-council-cybersecurity-helpdesk
- AI-assisted document intelligence for a Wellington law firm/case-studies/wellington-law-firm-document-intelligence
- Technical support and back office for a New Zealand agritech company/case-studies/nz-agritech-technical-support-back-office
- AI-assisted lease abstraction for a national Australian property management group/case-studies/property-management-group-lease-document-ai
- Cloud infrastructure and DevOps support for a Western Australian energy retailer/case-studies/wa-energy-retailer-cloud-devops
- AI-assisted dispatch and notifications for a Melbourne freight operator/case-studies/melbourne-freight-ai-dispatch-notifications
- Donor services and appeal-season back-office support for a national health charity/case-studies/national-health-charity-donor-services
- Onshore medical records, scheduling and billing support for a Queensland hospital network/case-studies/queensland-hospital-network-onshore-admin
- Dedicated QA and test automation for a Sydney payments fintech/case-studies/sydney-fintech-qa-test-automation
- Lead qualification for prospective students at a New Zealand training provider/case-studies/nz-training-provider-lead-qualification
- Red-teaming and evaluation ahead of a Sydney AI startup's public release/case-studies/sydney-ai-startup-red-teaming-evaluation
- Market entry support for a US SaaS company launching in Australia/case-studies/us-saas-market-entry-australia
- Australian-hours customer support for a UK software company's APAC base/case-studies/uk-software-company-apac-support
- Safety-data annotation for a Western Australian mining services contractor/case-studies/wa-mining-services-safety-data-annotation
- A seasonal IT helpdesk model for a New Zealand tourism operator/case-studies/nz-tourism-operator-seasonal-helpdesk-fiji
- The true cost of an onshore versus offshore customer service seat in Australia in 2026/insights/true-cost-onshore-vs-offshore-customer-service-seat-australia-2026
- Privacy Act 1988 and offshoring: what the Australian Privacy Principles actually require/insights/privacy-act-1988-offshoring-what-the-apps-require
- Outsourcing from New Zealand to the Philippines: a practical guide/insights/outsourcing-new-zealand-to-philippines-practical-guide
- When should an Australian SME move beyond a single-language support team?/insights/when-should-australian-sme-move-beyond-single-language-support
- How councils and government agencies procure BPO services/insights/how-councils-government-agencies-procure-bpo-services
- NDIS provider back-office outsourcing: what can and cannot be outsourced/insights/ndis-provider-back-office-outsourcing
- AI managed services for mid-market Australian companies/insights/ai-managed-services-mid-market-australian-companies
- Setting up a subsidiary in Australia: an operational checklist for foreign companies/insights/setting-up-a-subsidiary-in-australia-operational-checklist
- Uzbekistan as an IT outsourcing destination for Australian companies/insights/uzbekistan-it-outsourcing-destination-australian-companies
- Fiji as a Pacific delivery hub for New Zealand businesses/insights/fiji-pacific-delivery-hub-new-zealand-businesses
- Content moderation for Australian online marketplaces/insights/content-moderation-australian-online-marketplaces
- Finance and accounting outsourcing and BAS: what stays in-house/insights/finance-accounting-outsourcing-and-bas
- Cybersecurity helpdesk outsourcing and the Essential Eight/insights/cybersecurity-helpdesk-outsourcing-essential-eight
- AI training data for Australian English and te reo Maori/insights/ai-training-data-australian-english-te-reo-maori
- Data residency and cross-border data flows: what offshoring means under APP 8/insights/data-residency-cross-border-data-app-8-explained
- Software development outsourcing for Australian SaaS companies: augment or replace your team?/insights/software-development-outsourcing-australian-saas-augment-or-replace
- Vietnam as an offshore IT delivery hub for Australian companies/insights/vietnam-offshore-it-delivery-hub-australian-companies
- Running a 30-day outsourcing pilot: how to trial a team without a long contract/insights/running-a-30-day-outsourcing-pilot
- Recruitment process outsourcing for Australian and New Zealand employers/insights/recruitment-process-outsourcing-australia-new-zealand
- Onshore, offshore or hybrid: choosing a delivery model for your Australian business/insights/onshore-offshore-hybrid-choosing-a-delivery-model
- Multilingual delivery for Australia and New Zealand: what genuine language capability requires/resources/whitepapers/multilingual-delivery-for-australia-and-new-zealand-what-genuine-language-capability-requires
- The time zone case for offshore delivery from Australia and New Zealand/resources/whitepapers/the-time-zone-case-for-offshore-delivery-from-australia-and-new-zealand
- Data governance for outsourced work under Australian and New Zealand privacy law/resources/whitepapers/data-governance-for-outsourced-work-under-australian-and-new-zealand-privacy-law
- Corpshore Australia launches corpshoreaustralia.com for its Australian and New Zealand outsourcing and AI operations/resources/press/corpshore-australia-launch
- Corpshore ranked second among Australia's Top 20 BPO companies by Outsource Accelerator/resources/press/corpshore-ranked-second-australia-bpo
- Corpshore AI ranked fifth of the Top 50 AI Outsourcing Companies worldwide by Outsource Accelerator/resources/press/corpshore-ai-ranked-fifth-global
- Corpshore Talent ranked first among the Top 20 Recruitment Firms in the US/resources/press/corpshore-talent-ranked-first-us-recruitment
- Corpshore ranked first for BPO in Uzbekistan, offering Australian and New Zealand businesses an emerging delivery option/resources/press/corpshore-uzbekistan-ranked-first-bpo
- Corpshore ranked first for business process outsourcing in East Asia, expanding Vietnam-based IT delivery for Australian and New Zealand technology companies/resources/press/corpshore-vietnam-top-bpo-east-asia
- Corpshore confirms Fiji as an ongoing, remote-staffed delivery location for New Zealand and Pacific-facing clients/resources/press/corpshore-fiji-delivery-confirmed
- Corpshore confirms Malaysia as an active delivery hub for Australian and New Zealand clients/resources/press/corpshore-malaysia-delivery-hub
- Corpshore Australia opens 15 roles across Sydney, Melbourne, Brisbane, Perth and Auckland/resources/press/corpshore-australia-careers-launch
- Corpshore Australia launches AI managed services for the Australian and New Zealand mid-market/resources/press/corpshore-ai-managed-services-launch
- Corpshore Australia launches NDIS and aged care back-office support for registered providers/resources/press/corpshore-ndis-aged-care-support-launch
- Corpshore Australia outlines onshore, offshore and hybrid delivery options for Australian and New Zealand businesses/resources/press/corpshore-onshore-offshore-hybrid-model
- Corpshore Australia supports foreign companies establishing customer and back-office operations in Australia and New Zealand/resources/press/corpshore-market-entry-support-anz
- Corpshore Australia expands software development delivery from Vietnam for Australian SaaS and technology companies/resources/press/corpshore-vietnam-software-development-expansion
- Corpshore Australia routes recruitment enquiries to Corpshore Talent for Australian and New Zealand employers/resources/press/corpshore-talent-rpo-anz
- Corpshore Australia publishes an interactive AUD and NZD cost calculator, replacing a contact-us pricing wall/resources/press/corpshore-pricing-calculator-launch
- Corpshore Australia details content moderation and trust and safety service for online marketplaces and classifieds/resources/press/corpshore-content-moderation-trust-safety
- Corpshore Australia routes AI training data enquiries to Corpshore AI, and outlines a path for genuine te reo Maori data work/resources/press/corpshore-ai-training-data-anz-languages
- Corpshore Australia outlines cybersecurity practices aligned to the Essential Eight, and states plainly it holds no maturity level/resources/press/corpshore-cybersecurity-essential-eight-alignment
- Corpshore Australia sets out its approach to Privacy Act 1988 and New Zealand Privacy Act 2020 compliance for outsourcing clients/resources/press/corpshore-privacy-act-compliance-outsourcing
- Business process outsourcing (BPO)/resources/glossary#business-process-outsourcing
- Knowledge process outsourcing (KPO)/resources/glossary#knowledge-process-outsourcing
- IT outsourcing (ITO)/resources/glossary#it-outsourcing
- Nearshore/resources/glossary#nearshore
- Offshore/resources/glossary#offshore
- Onshore/resources/glossary#onshore
- Blended delivery/resources/glossary#blended-delivery
- Dedicated team/resources/glossary#dedicated-team
- Managed service/resources/glossary#managed-service
- Staff augmentation/resources/glossary#staff-augmentation
- Contact centre/resources/glossary#contact-centre
- Back office/resources/glossary#back-office
- Omnichannel/resources/glossary#omnichannel
- First contact resolution (FCR)/resources/glossary#first-contact-resolution
- Average handle time (AHT)/resources/glossary#average-handle-time
- Service level agreement (SLA)/resources/glossary#service-level-agreement
- Key performance indicator (KPI)/resources/glossary#key-performance-indicator
- Shrinkage/resources/glossary#shrinkage
- Occupancy/resources/glossary#occupancy
- Attrition/resources/glossary#attrition
- Seat/resources/glossary#seat
- Ramp/resources/glossary#ramp
- Onboarding/resources/glossary#onboarding
- Workforce management (WFM)/resources/glossary#workforce-management
- Quality assurance (QA)/resources/glossary#quality-assurance
- Escalation/resources/glossary#escalation
- Customer satisfaction (CSAT)/resources/glossary#customer-satisfaction
- Net promoter score (NPS)/resources/glossary#net-promoter-score
- Statement of work (SOW)/resources/glossary#statement-of-work
- Total cost of ownership (TCO)/resources/glossary#total-cost-of-ownership
- Business continuity/resources/glossary#business-continuity
- Disaster recovery/resources/glossary#disaster-recovery
- Time-zone overlap/resources/glossary#time-zone-overlap
- Multilingual delivery/resources/glossary#multilingual-delivery
- Privacy Act 1988 (Cth)/resources/glossary#privacy-act-1988
- Privacy Act 2020 (New Zealand)/resources/glossary#privacy-act-2020
- Spam Act 2003 (Cth)/resources/glossary#spam-act-2003
- Disability Discrimination Act 1992 (Cth)/resources/glossary#disability-discrimination-act
- Notifiable Data Breaches scheme/resources/glossary#notifiable-data-breaches
- Data residency/resources/glossary#data-residency
- Privacy impact assessment (PIA)/resources/glossary#privacy-impact-assessment
- Data subject rights/resources/glossary#data-subject-rights
- Breach notification/resources/glossary#breach-notification
- Sub-processor/resources/glossary#sub-processor
- Consent/resources/glossary#consent
- SOC 2/resources/glossary#soc-2
- PCI DSS/resources/glossary#pci-dss
- R&D Tax Incentive/resources/glossary#rd-tax-incentive
- Right to audit/resources/glossary#right-to-audit
- Closer Economic Relations (CER)/resources/glossary#closer-economic-relations
- RLHF (reinforcement learning from human feedback)/resources/glossary#rlhf
- Data annotation/resources/glossary#data-annotation
- Inter-annotator agreement/resources/glossary#inter-annotator-agreement
- Human-in-the-loop/resources/glossary#human-in-the-loop
- Large language model (LLM)/resources/glossary#large-language-model
- Natural language processing (NLP)/resources/glossary#natural-language-processing
- Training data/resources/glossary#training-data
- Multilingual training data/resources/glossary#multilingual-training-data
- Content moderation/resources/glossary#content-moderation
- Ground truth/resources/glossary#ground-truth
- Model evaluation/resources/glossary#model-evaluation
- Fine-tuning/resources/glossary#fine-tuning
- Red teaming/resources/glossary#red-teaming
- Named entity recognition (NER)/resources/glossary#named-entity-recognition
- Edge case/resources/glossary#edge-case
- CEFR (Common European Framework of Reference)/resources/glossary#cefr
- BPO agent/resources/glossary#bpo-agent
- Team lead/resources/glossary#team-lead
- Quality analyst/resources/glossary#quality-analyst
- Career path/resources/glossary#career-path
- Shift differential/resources/glossary#shift-differential
- Upskilling/resources/glossary#upskilling
Guides
Careers
- Careers/careers
- Customer Service Representative/careers/customer-service-representative-sydney
- Customer Service Team Leader/careers/customer-service-team-leader-melbourne
- Technical Support Specialist (Tier 1/2)/careers/technical-support-specialist-brisbane
- Senior Technical Support Engineer/careers/senior-technical-support-engineer-perth
- Software Engineer, Full Stack/careers/software-engineer-full-stack-melbourne
- Senior Software Engineer, Cloud and DevOps/careers/senior-software-engineer-cloud-devops-remote-australia
- QA and Test Automation Engineer/careers/qa-test-automation-engineer-sydney
- Data Annotation Specialist, AI Training Data/careers/data-annotation-specialist-remote-australia
- AI Evaluation Specialist, Model Output Review/careers/ai-evaluation-specialist-remote-new-zealand
- AI Delivery Team Lead, Training Data Operations/careers/ai-delivery-team-lead-auckland
- Finance and Accounting Analyst/careers/finance-and-accounting-analyst-sydney
- Accounts and Payroll Manager/careers/accounts-and-payroll-manager-wellington
- Recruitment Consultant, Corpshore Talent ANZ/careers/recruitment-consultant-brisbane
- Recruitment Team Lead, ANZ/careers/recruitment-team-lead-perth
- Client Account Manager, BPO and IT Outsourcing/careers/client-account-manager-sydney
Company
- About Corpshore/about
- Our network/about/our-network
- Compliance and security/about/compliance-and-security
- Leadership/about/leadership
- The Corpshore group/about/corpshore-group
- Social responsibility/about/social-responsibility
- Accessibility commitment/about/accessibility-commitment
- Partners and alliances/about/partners-and-alliances
- Pricing/pricing
- Compare/compare
- Contact us/contact