Case studies
Case studies
Draft engagements across BPO, IT outsourcing and AI, describing each client by industry and size rather than by name. Every case study on this page is pending Frank's validation against a real Australian or New Zealand engagement before launch.
20 case studies
- BPO
Customer service for an ASX-listed insurer
An ASX-listed general insurer with several thousand employees nationally. This engagement covers a single customer service function inside the group, the inbound contact centre supporting a claims-heavy personal lines book across motor and home insurance.
Financial services and fintechManila, Philippines (offshore)Read the case study - IT Outsourcing
Software engineering augmentation for a Melbourne SaaS scale-up
A Melbourne-based SaaS scale-up with around 170 staff, selling a vertical workflow platform to enterprise customers across Australia and New Zealand.
Technology and SaaSMelbourne, Australia (onshore, hybrid)Read the case study - BPO
Trust and safety moderation for an Australian online marketplace
A mid-size Australian online classifieds and marketplace platform, listing several million items across categories including vehicles, general goods and property, with a permanent Australian staff of around 90 across product, engineering and trust and safety.
Retail and e-commerceManila, Philippines (offshore)Read the case study - BPO
Back-office and NDIS administration for a Queensland aged-care provider
A Queensland-based aged-care and NDIS provider with around 480 staff, delivering home care, residential aged care and disability support coordination across South East Queensland.
Aged care and NDISBrisbane, Australia (onshore, remote)Read the case study - BPO
Early-stage collections for a regional Australian telecommunications provider
A regional Australian telecommunications and internet service provider serving residential and small business customers across regional New South Wales and Queensland, with a customer base in the low hundreds of thousands.
TelecommunicationsHo Chi Minh City, Vietnam (offshore)Read the case study - IT Outsourcing
Cybersecurity and helpdesk for a regional NSW council
A regional New South Wales council serving a population of around 48,000 across the local government area, with a small in-house IT team of three.
Government and councilsSydney, Australia (onshore, remote with periodic onsite visits)Read the case study - AI Delivery
AI-assisted document intelligence for a Wellington law firm
A mid-size Wellington law firm with around 40 fee-earners across commercial, property and dispute resolution practice groups.
Professional servicesManila, Philippines (offshore)Read the case study - BPO
Technical support and back office for a New Zealand agritech company
A New Zealand agritech company providing farm-management software and advisory services to a cooperative base of several hundred farming operations across the North and South Islands.
Agriculture and agribusinessKuala Lumpur, Malaysia (offshore)Read the case study - AI Delivery
AI-assisted lease abstraction for a national Australian property management group
A national Australian property management group managing a residential and commercial portfolio across several state capitals.
Property and real estateManila, Philippines (offshore data processing), Adelaide, Australia (onshore review)Read the case study - IT Outsourcing
Cloud infrastructure and DevOps support for a Western Australian energy retailer
A Western Australian energy retailer serving residential and small business customers, running its billing and customer portal platform on a modern cloud stack.
Energy and utilitiesTashkent, Uzbekistan (offshore)Read the case study - AI Delivery
AI-assisted dispatch and notifications for a Melbourne freight operator
A Melbourne-based freight and logistics operator running a mixed fleet of company and contracted trucks across metropolitan and regional Victoria, with roughly 70 vehicles on the road on a typical day.
LogisticsCebu, Philippines (offshore)Read the case study - BPO
Donor services and appeal-season back-office support for a national health charity
A national Australian health charity that runs an annual public fundraising appeal alongside ongoing regular-giving and bequest programmes, with income in the tens of millions of dollars a year.
Not-for-profitManila, Philippines (offshore)Read the case study - BPO
Onshore medical records, scheduling and billing support for a Queensland hospital network
A private hospital network operating several facilities across Queensland, employing several thousand clinical and administrative staff group-wide.
HealthcareBrisbane, Australia (onshore)Read the case study - IT Outsourcing
Dedicated QA and test automation for a Sydney payments fintech
A Sydney-based fintech operating a regulated payments product, with a small in-house engineering team shipping on a two-week release cadence.
Financial services and fintechHanoi, Vietnam (offshore)Read the case study - BPO
Lead qualification for prospective students at a New Zealand training provider
A private tertiary and vocational training provider based in New Zealand, offering certificate and diploma programmes across several campuses ahead of its main intake periods.
EducationManila, Philippines (offshore)Read the case study - AI Delivery
Red-teaming and evaluation ahead of a Sydney AI startup's public release
An early-growth Sydney AI startup building a consumer-facing LLM product, engaging Corpshore to red-team and evaluate its model outputs ahead of a wider public release.
Technology and SaaSSydney, Australia (onshore, hybrid)Read the case study - BPO
Market entry support for a US SaaS company launching in Australia
A US-headquartered SaaS company selling workforce scheduling software, roughly 180 staff globally with no prior Australian presence.
Technology and SaaSSydney, Australia (onshore market entry)Read the case study - BPO
Australian-hours customer support for a UK software company's APAC base
A UK-headquartered software company selling a project management platform to a growing APAC customer base, engaging Corpshore Australia to provide genuine Australian-hours support without opening its own Australian entity.
Technology and SaaSSydney, Australia (onshore account management) and Manila, Philippines (offshore delivery)Read the case study - AI Delivery
Safety-data annotation for a Western Australian mining services contractor
A Western Australian mid-tier mining services contractor, engaging Corpshore Australia to label and structure site inspection and safety-report data feeding its own safety analytics platform.
Mining and resourcesManila, Philippines (offshore data annotation), Perth, Australia (onshore quality review)Read the case study - IT Outsourcing
A seasonal IT helpdesk model for a New Zealand tourism operator
A New Zealand-based tourism operator group running Pacific-facing tours and package holidays, approaching Corpshore Australia about IT helpdesk and managed services support for its strongly seasonal booking cycle.
Tourism and hospitalityFiji, remote-staffed (offshore, illustrative)Read the case study
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