Business process outsourcing

Business process outsourcing for Australia and New Zealand

Customer service, technical support, back office, finance, data processing, content moderation, sales support, collections, and healthcare and NDIS administration, delivered onshore, offshore or blended.

Corpshore delivers business process outsourcing for Australian and New Zealand organisations across customer service, technical support, back office, finance, data processing, content moderation, sales support, collections and healthcare and NDIS administration. Delivery is onshore in Australia and New Zealand, offshore through the group's delivery network, or a blend of both under one contract, at a reported 60 to 75 percent cost reduction against equivalent in-house hiring.

Customer service

Corpshore runs voice, email, chat and social customer service programmes for Australian and New Zealand brands, staffed onshore, offshore or blended to match the hours and languages a programme needs. Programmes are measured on first contact resolution and customer satisfaction, not call volume.

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Technical support

Corpshore provides tier one and tier two technical support for software, telecommunications and connected-device businesses, working inside a client's own ticketing and telephony tools. Support is measured on first contact resolution and time to resolve.

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Back office

Corpshore handles data entry, document processing, order management and administrative case work for Australian and New Zealand businesses, following documented workflows with full audit trails. Work is scoped by volume and turnaround, not headcount.

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Finance and accounting

Corpshore supports accounts payable and receivable, reconciliation and management reporting for Australian and New Zealand finance teams. GST treatment and reverse-charge rules for offshore-supplied services are handled as general information alongside the work, never as a substitute for the client's own accountant.

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Data processing

Corpshore delivers data entry, cleansing, validation and structured data processing at volume, with documented workflows and audit trails so the work stands up to review. Delivery scales from a small onshore team to a large offshore team as volume grows.

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Content moderation

Corpshore provides trust and safety and content moderation with wellbeing safeguards built into the work, applying a client's own policy consistently across languages and channels. Escalation paths and quality review are scoped to the sensitivity of the content involved.

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Sales and lead generation

Corpshore runs outbound and inside sales, lead qualification and appointment setting for Australian and New Zealand businesses, measured on qualified pipeline and revenue outcomes rather than call volume. Outbound activity is scoped to comply with the Spam Act 2003 (Cth) requirements for consent, sender identification and unsubscribe.

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Collections

Corpshore supports receivables management and collections work for Australian and New Zealand businesses, following documented escalation and hardship procedures. Adjudicative and hardship decisions stay with the client, not the outsourced team.

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Healthcare administration

Corpshore supports healthcare providers and health technology companies with patient contact, scheduling, claims and administrative back office work. Clinical decisions stay with the client's own clinicians at every step.

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NDIS and aged care support

Corpshore supports NDIS providers and aged care operators with claims processing, documentation and scheduling administration. Outsourcing this administrative work does not transfer a registered provider's responsibility for compliance with the NDIS Practice Standards, which stays with the provider regardless of who performs the admin work.

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Build your team with Corpshore

Tell us the work, the delivery location and the coverage you need. You will have a considered response within six hours, or book a discovery call now.

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